REFUND POLICY

At Kulacan.com, we aim to provide the best service possible. In the event that you wish to return or exchange your purchase, please contact us within 24 hours of receiving your order via email at operations@kulacan.com.

CUSTOMER RETURNS OR EXCHANGES

To maintain the highest product quality, all returned items must be unopened, unused, and in their original packaging. The customer is responsible for the cost of returning the product, unless the product was shipped in error by Kula. Once we have received the returned item and confirmed that it remains in its original condition, a refund or exchange will be issued, minus the cost of shipping.

ORDERS OR PRODUCTS SHIPPED IN ERROR

If you receive a product or order that is incorrect, please contact us within 24 hours and we will make it right. Returned items must be unopened, unused, and in their original packaging with the heat seal intact. Kula will either cover the cost of returning the product via USPS Priority to issue a refund or ship the correct product at the customer's request.

ERRORS BY THIRD-PARTY SHIPPERS (USPS, FEDEX, UPS)

We take great care in packaging all orders to withstand shipping. However, we cannot control any issues that may arise with third-party shippers. We cannot be held responsible for any damages or delays caused by shipping carriers. All orders are tracked, and if we find that your order was never delivered, we will do our best to assist you in locating the "lost" order or sending a replacement.

WARNING: ONLY FOR USE AS A BOTANICAL SPECIMEN. MITRAGYNA SPECIOSA IS AN UNAPPROVED DIETARY INGREDIENT. THE MANUFACTURERS/RE-SELLERS OF THIS PRODUCT, THEREFORE, CANNOT ADVISE ON ITS USE. INGESTING MITRAGYNA SPECIOSA CAN BE DANGEROUS. CONSULT YOUR PHYSICIAN ABOUT POTENTIAL INTERACTIONS, OTHER POTENTIAL POSSIBLE COMPLICATIONS, AND PRECAUTIONARY MEASURES BEFORE CONSIDERING THIS PRODUCT. BY OPENING THIS PACKAGE, YOU ACCEPT FULL RESPONSIBILITY FOR THE USE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ADVERSE EVENTS OR HEALTH COMPLICATIONS. INFORM YOUR PHYSICIAN OF THE ALKALOID CONTENT LABELED ON THE PACKAGE. THIS PRODUCT HAS BEEN STERILIZED; ALL POTENTIAL CONTAMINANTS ARE REMOVED FOR SAFETY PURPOSES. MANUFACTURERS / RE-SELLERS ASSUME NO RESPONSIBILITY FOR THE USE OR MISUSE OF THIS PRODUCT.


WARNING: KEEP OUT OF REACH OF CHILDREN AND ANIMALS. MITRAGYNA SPECIOSA PRODUCTS MAY ONLY BE POSSESSED OR CONSUMED BY PERSONS 21 YEARS OF AGE OR OLDER. MITRAGYNA SPECIOSA MAY CAUSE INTOXICATION. INTOXICATING EFFECTS OF MITRAGYNA SPECIOSA PRODUCTS MAY BE DELAYED UP TO TWO HOURS. MITRAGYNA SPECIOSA USE WHILE PREGNANT OR BREASTFEEDING MAY BE HARMFUL. CONSUMPTION OF MITRAGYNA SPECIOSA PRODUCTS IMPAIRS YOUR ABILITY TO DRIVE AND OPERATE MACHINERY. PLEASE USE EXTREME CAUTION. YOU ASSUME FULL RESPONSIBILITY FOR ALL PARTS RELATED TO YOUR PURCHASE AND CONSUMPTION. ALWAYS CHECK WITH A PHYSICIAN BEFORE CONSUMING MITRAGYNA SPECIOSA PRODUCTS.

These statements and products presented on this website have not been evaluated by the Food and Drug Administration FDA. The products mentioned on this website are not intended to diagnose, prevent, treat or cure any diseases or health conditions. Therefore any information on this website is presented solely as the opinions of their respective authors who do not claim in any way shape or form to be medical professionals providing medical advice. The Kula Brand and its owners or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. By purchasing our products you agree that you are aware and in compliance with your local county, state, or federal regulations. Must be 21 years or older to purchase Kratom. The US FDA has not approved kratom as a dietary supplement. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Utah, Sarasota County, FL, Alcorn, Calhoun, Itawamba, Lowndes, Monroe, Noxubee, Prentiss, Tippah, Tishomingo, and Union County, MS, Corinth, Derma, Fulton, Guntown, Iuka, Mantachie, Marietta, New Albany, Okolona, Oxford, Pontotoc, Ripley, Saltillo, Senatobia and Vardaman, MS, Monument and Parker, CO, San Diego, CA, Jerseyville, IL, and Oceanside, CA.